Legal

Terms of Service

Please read these terms carefully. By using DocuCraft AI, you agree to the following.

Last updated: August 22, 2025
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1. Acceptance

By accessing or using DocuCraft AI (“Service”), you agree to these Terms of Service (“Terms”). If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Eligibility & Accounts

You must be at least the minimum legal age in your jurisdiction (13+ in many regions) to use the Service. You are responsible for maintaining the confidentiality of your account and for all activities under it. We may require email verification and may suspend accounts for suspected abuse or fraud.

3. Plans (Free / Pro / Custom)

  • Free: Always free; includes BYO API, 3 documents, 3 archives, and 100,000-token PRO trial (Reset Every Month).
  • Pro: $18/month; includes everything in Free plus unlimited documents/archives and 1,000,000 tokens/month on DocuCraft AI Model.
  • Custom: For departments, journals, and publishing workflows; includes admin/SSO, reviewer chat, ISBN workflow, custom quotas, and SLAs per agreement.

4. BYO API & Token Usage

Free plan supports Bring Your Own API (“BYO API”), where you connect your own provider keys (e.g., OpenAI, Gemini). Costs from those providers are your responsibility. We do not control third-party pricing or usage caps.

Pro plan includes access to DocuCraft AI Model with a monthly token quota (currently 1,000,000 tokens/month). Unused tokens do not roll over. We may adjust token accounting, limits, or models at any time to ensure system stability.

Trial: Free users receive a trial of 100,000 tokens on DocuCraft AI Model PRO for evaluation (Reset Every Month). Abuse (e.g., automated draining, scripted scraping) voids the trial.

5. Your Content & AI Output

You retain ownership of content you upload, write, or generate prompts for. AI outputs may be used, copied, modified, and published by you, subject to applicable law and rights of others. You are responsible for reviewing outputs for accuracy, citation integrity, and compliance with your institutional or publisher requirements.

6. Fair Use & Rate Limits

To protect service quality, we enforce fair-use policies and rate limits (e.g., requests per minute, concurrent jobs, batch size). Attempting to bypass these (e.g., multi-accounting, automated token drain) may result in throttling or suspension.

7. Payments, Taxes & Refunds

Paid plans (e.g., Pro) renew monthly until canceled. Prices are in USD and may change with notice. Taxes, fees, and FX may apply depending on your location and payment instrument. Refunds are handled per our Refund Policy. For Custom plans, the MSA/Order Form governs billing, credits, and SLAs.

8. Trials & Promotions

Trials and promotional credits are for evaluation. We may modify or discontinue them at any time. Trial misuse, reselling, or bulk farming is prohibited.

9. Acceptable Use

Don’t use the Service to: break the law; violate IP, privacy, or publicity rights; generate spam, malware, or content that exploits minors; promote violence or extremist activity; or attempt to probe or disrupt our infrastructure. We may block or remove content and suspend accounts that breach these rules.

10. Privacy & Data

See our Privacy Policy for how we collect, use, share, and retain data. For BYO API, prompts and data may be sent to providers you connect; their processing is governed by their policies. Use institutional or publisher data only if you have lawful rights and consent.

11. Security

We apply reasonable safeguards. No system is perfectly secure. Notify us immediately if you suspect unauthorized access: [email protected].

12. Third-Party Services

The Service integrates third-party APIs and tools. We are not responsible for their availability, performance, pricing, or data handling. Your use of them is subject to their terms.

13. Intellectual Property

We and our licensors own the Service, including software, logos, and brand elements. You may not copy, reverse engineer, or create derivative works of the Service except where permitted by law.

14. Feedback

If you send ideas or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation.

15. Changes to the Service

Features evolve. We may add, change, or remove features (including token policies) at any time. Material changes to these Terms will be announced with reasonable notice.

16. Suspension & Termination

We may suspend or terminate access for violations of these Terms, security risks, non-payment, or legal compliance. You may stop using the Service at any time and export your documents when available.

17. Disclaimers

The Service and AI outputs are provided “as is” without warranties of any kind. We do not guarantee accuracy, reliability, completeness, or fitness for a particular purpose. You are responsible for independent verification (citations, facts, ethics).

18. Limitation of Liability

To the maximum extent permitted by law, DocuCraft AI and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill. Our aggregate liability for claims relating to the Service will not exceed the amounts you paid to us in the 3 months prior to the event giving rise to the claim.

19. Indemnification

You agree to defend, indemnify, and hold harmless DocuCraft AI and affiliates from claims, damages, and expenses (including reasonable attorneys’ fees) arising from your content, use of the Service, or breach of these Terms.

20. Governing Law

These Terms are governed by the laws of the Republic of Indonesia, without regard to its conflict of laws principles. Venue and jurisdiction will be in competent courts located in Indonesia, unless otherwise required by mandatory law.

21. Contact

Questions about these Terms?


Heads up: This Terms page is a product template. It doesn’t replace legal advice. Please align with your payment processor (e.g., Paddle/LemonSqueezy/Xendit/Midtrans) and any Custom-plan contracts (MSA/Order Form).